Terms & Policies

Chef Tool Store provides professional kitchen appliance products designed for commercial kitchens. Because these items are specialized and often large or custom-ordered, we encourage all buyers to CAREFULLY REVIEW PRODUCT SPECIFICATIONS, DIMENSIONS, AND INTENDED USE BEFORE PLACING AN ORDER.

Chef Tool Store provides professional kitchen appliance products designed for commercial kitchens. Because these items are specialized and often large or custom-ordered, we encourage all buyers to CAREFULLY REVIEW PRODUCT SPECIFICATIONS, DIMENSIONS, AND INTENDED USE BEFORE PLACING AN ORDER.

Important Delivery Inspection Requirement:

Due to the liability policies of the trucking companies, customers must inspect all deliveries upon receipt—before signing for the shipment. Any visible or suspected damage must be clearly notated on the Bill of Lading (BOL) at the time of delivery. Failure to notate damage upon receipt may void any ability to file a claim or receive replacement. Please file any necessary claims immediately with the carrier and contact us through
our
Return Request Form for assistance.

With this in mind, returns are accepted only under the following conditions:

• All approved returns are subject to a 30% restocking fee.
• Refunds are issued for the remaining balance once the item has been inspected and confirmed in unused, original condition.
• Customers are responsible for the cost of return shipping.

We cannot guarantee that a product is the right choice for your kitchen—that responsibility lies with the buyer. Our team is happy to help with pre-purchase questions through our
Contact Form so you can order with confidence.

• Return Authorization (RA) is required for all returns.
• Please send a request, along with picture(s) and a description of the defect/damage via our
  Return Request Form.
• Products must be unused and in their original packaging.

Please note:

• The 30% restocking fee and return shipping costs will be deducted from the refund amount.
• Sale or clearance items are final sale and cannot be refunded.

If you have not received your refund after approval:

1. Check your bank account again.
2. Contact your credit card company; it may take time before the refund posts.
3. Contact your bank; there is often processing time before funds appear.

If you have done all of this and still have not received your refund, please reach out through our
Contact Form.

We only replace items if they arrive defective or damaged. To request an exchange for the same product, please submit a request via our
Contact Form.

Price Changes and Updates

Pricing on all orders are current and updated in real time.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a Services’ error, Chef Tool Store will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Service team via email. They will work with you to reship the correct item. We will require a picture of the incorrect product you received and will cover the cost of return shipping for that item. The new item will be shipped when the incorrect item is returned.

Resolution of Disputes

You agree that any disputes and claims related to or arising from these Conditions of Use and/or your use of this website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, will be resolved through final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying the laws of the Commonwealth of Virginia, instead of court. An exception is that you may assert claims in small claims court, if your claims qualify

There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court, and must follow the terms found in Chef Tool Store’s conditions of use just like a court would. 

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879.

Applicable Laws

These Conditions of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without giving effect to its conflict of law provisions.

Customers are responsible for return shipping costs. These costs are non-refundable.

Delivery Inspection Reminder:

Before signing for any delivery, customers are required to inspect the shipment for visible or concealed damage and clearly notate any issues on the Bill of Lading (BOL). All damage claims must be filed with
the carrier at that time. Chef Tool Store cannot be held responsible for shipping damages that are not reported upon delivery.

Depending on your location, delivery times for exchanges or replacements may vary.

For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Payment Methods

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. Only a single credit card may be used to process the order.

Charges and Authorizations

Your card will be charged in full when you place an order using our Services, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. 

Currency

All pricing is listed in US Dollars ($) on the website. 

Purchase Orders

We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.

Sales Tax

Sales tax will be be charged on orders shipping to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming. If you are tax-exempt and shipping to one of these states, visit your My Account page and select “Upload Tax Exempt Form” to upload your exemption form for review.