Terms & Policies

 

Returns & Refund Policy

 

Overview

Chef Tool Store provides professional kitchen equipment designed for commercial kitchens. Because these items are specialized, often large, and sometimes custom-ordered, we strongly encourage all buyers to carefully review product specifications, dimensions, and intended use before placing an order.

Have a question before you buy? Our team is happy to help — reach out through our Contact Form and we will get back to you.

 

How to Return an Item

1. Submit a Return Request — Complete our Return Request Form with photos and a description of the issue.
2. Receive Your Return Authorization (RA) — We will review your request and issue an RA number if approved. Do not ship the item back before receiving your RA number — unauthorized returns cannot be accepted.
3. Pack and Ship the Item — Use the original packaging with all components included. You are responsible for return shipping costs. For high-value returns, use a trackable carrier and consider purchasing shipping insurance, as we cannot guarantee receipt of untracked shipments.
4. Inspection & Refund — Once received and inspected, we will notify you of our decision. If approved, your refund is applied to your original payment method. The 30% restocking fee and return shipping costs are deducted from the refund total.

 

Return Requirements

• A Return Authorization (RA) number is required before returning any item.
• Items must be unused and in original packaging with all components included.
• Sale or clearance items are final sale and are not eligible for return or refund.
• Customized products are non-returnable and non-cancellable.

 

Refunds

Once your return is received and inspected, we will notify you of our decision. If approved, a refund is processed to your original payment method. Posting time varies by bank and card issuer.

The following are deducted from your refund amount:

• 30% restocking fee
• Return shipping costs (non-refundable)

Late or Missing Refund?

If your approved refund has not appeared, please take these steps in order:

1. Check your bank account balance.
2. Contact your credit card company — posting can take several business days.
3. Contact your bank directly about processing timelines.

If you have done all of the above and still have not received your refund, contact us through our Contact Form.

 

Exchanges

We replace items only when they arrive defective or damaged. To request an exchange, submit a request through our Contact Form. We will cover return shipping for confirmed defective or damaged items and reship the replacement once the original is returned.

 

Received the Wrong Item?

If you received an incorrect product, keep the item unused and in the original packaging and contact our customer service team via email. We require a photo of the incorrect item received. We will cover the cost of return shipping and reship the correct item once the incorrect one is returned.

 

Cancellations & Order Modifications

Cancelling an Order

Once an order is placed, cancellation is not guaranteed. If you need to cancel, contact us as soon as possible. A cancellation and/or restocking fee of up to 50% may apply to cover processing costs. Customized products are non-cancellable.

Modifying an Order

Orders cannot be modified once placed. Customized products are non-cancellable and non-returnable.

 

Legal

Resolution of Disputes

Any disputes arising from these terms or your use of this website will be resolved through binding arbitration under the Rules of the American Arbitration Association (AAA), applying the laws of the Commonwealth of Virginia. You may assert qualifying claims in small claims court. AAA rules are available at www.adr.org or by calling 1-800-778-7879.

Applicable Laws

These terms are governed by the laws of the Commonwealth of Virginia, without giving effect to its conflict of law provisions.

 

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Payment & Order Information

Accepted Payment Methods

All orders must be placed online through our checkout process. We accept all major credit cards: Visa, Mastercard, American Express, and Discover. Only a single credit card may be used per order.

Charges & Authorizations

Your card is charged in full at the time of order. An authorization hold may appear as “pending” in your bank account until the charge is captured, typically dropping off within 1–2 business days.

Currency

All pricing is listed in US Dollars (USD).

Purchase Orders

We are unable to accept Purchase Orders as a payment method. All orders must be paid in full online at the time of purchase.

Sales Tax

Sales tax is collected on orders shipping to: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

If you are tax-exempt, visit your My Account page and select “Upload Tax Exempt Form” to submit your exemption documentation for review.